Company name: DACOMSA

Project name: Implementation of SAP Sales & Service Cloud solution for business processes and customer management in call center integrated with SAP ERP.

Project dates: jul. 2021 – Apr. 2022

Project Scope: Implementation and automation of the following customer management processes:
– Market intelligence, knowledge and management of indirect clients
– Commercial management of direct clients
– Implementation of 22 call center customer management processes
– Implementation of telephone integration for the call center
– Management indicators of the implemented processes
– Supplier management; recruitment, evaluation and analysis of continuous operation of suppliers
– Integrations with systems: SAP ERP, Telephony system and E-Commerce of direct clients

Industry: Motor vehicle manufacturing

Country: Mexico, Mexico

Web page: https://dacomsa.com/

Company name: POLAK Group

Project name: Commercial and Customer Service Management Optimization Project

Project dates: sept. 2019 – present

Project Scope:
– Commercial management and sales process integrated with SAP ERP
– Collection management process integrated with SAP ERP
– Segmentation process and potential of prospects and clients
– New Product Development Process
– Sample management process for clients

– B2B email campaign management process

Continuity is provided with the support service and process improvements in the SAP Sales and Service cloud solution.

Industry: Chemical manufacturing

Country: Mexico Federal District

Web page: https://www.polakgrupo.com/

Company name: Puremin

Project name: SAP Sales Cloud implementation for commercial management process

Project dates: sea. 2021 – Nov. 2021

Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Integrated view of the client
– Registration and Management of prospects
– Prospect qualification
– Management of sales opportunities and commercial development
– Quote management
– Reports and management indicators of the processes in scope.

Industry: Chemical manufacturing

Country: Mexico

Web page: https://puremin.com/es/

Company name: Viakable

Project name: SAP Sales & Services Cloud implementation integrated with SAP CPQ and Own ERP system

Project dates: jul. 2020 – Mar. 2021

Project Scope:
– Commercial management process for cable units
– Process for management and qualification of prospects
– Process for management of Opportunities and Commercial development
– Quote process integration with SAP CPQ
– Campaign management process via email
– Integration with non-SAP ERP system and homemade workflow system. 25 integrations were implemented.

Industry: Manufacture of household appliances, electrical and electronic equipment

Country: Mexico

Web page: https://viakable.com/

Company name: DECON

Project name: SAP Sales & Service cloud Implementation Project for DECONO.

Project dates: jul. 2020 – Feb. 2021

Project Scope:
– SAP Sales cloud integration with SAP ERP for Master Data and business process
– Management of campaigns via email for direct clients
– Commercial Management for development of new clients, quotes and orders
– Customer service management

Industry: Hardware store

Country: Hermosillo, Sonora, Mexico

Web page: http://www.decono.mx/

Company name: Royal Holiday

Project name: Design of demand generation, membership sales and post-sales support processes

Project dates: jun. 2009 – July 2009

Project scope:

– Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
– The functionality implemented was:
– Campaign Planning.
– Campaign Management.
- Customer segmentation.
– Activity Management.
– Opportunity Management.
– Claims Management.
– Management of Client requests.

Industry: Travel organization

Country: Mexico

Web page: https://royal-holiday.com/en