Experience - Country - Dominican Republic
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Gerdau Metaldom
Project name: Support and continuous improvement
Project dates: jan. 2018 – present
Project Scope:
– Implementation of Collections scenario in SAP Sales Cloud integrated with SAP ERP
– Incident process implementation
– Implementation of accelerator for order creation
– Cloud Marketing Training
– Improvements and optimization in commercial processes
– Support in operational continuity
Industry: Construction materials for wholesale
Country: Dominican Republic
Web page: https://gerdaumetaldom.com/
Company name: Ageport
Project name: Implementation of the SAP Sales & Service cloud solution for the sales and customer service areas
Project dates: sept. 2020 – May. 2022
Project Scope: Implementation of the SAP Sales & Service cloud solution for the sales and customer service areas with the following scope of processes:
– Implementation without integration to the shipping management system
– Implementation of the B2B demand generation and commercial management process
– Implementation of customs management process
– Implementation of BLs management process integrated with Shipping Companies
– Support in operational continuity and continuous improvement.
Industry: Marine transport
Country: Dominican Republic
Web page: https://ageport.com/