Company name: Atlantic SF

Project name: Optimization of customer management processes

Project Scope:
– Process: Order management: Complete monitoring of the Order to Delivery process
– Process: Prospect and customer segmentation management: Market Potential Analysis
– Process: Management of credit applications
– Process: Collection management prioritized by age and amount

The project is completed successfully and the support and continuous improvement contract is continued on the SAP Sales Cloud platform

Industry: Consumer services

Country: Medellin Colombia

Web page: https://atlantic.la/

Company name: Comfenalco Antioquia

Project name: Support for improvements in SAP Sales & Service Cloud

Project dates: sea. 2018 – Dec. 2018

Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Support and improvement in reports and analytics on the SAP Sales Cloud platform

Industry: Services for the individual and family

Country: Medellin, Antioquia, Colombia

Web page: https://www.comfenalcoantioquia.com.co/

Company name: INFORMA Colombia

Project name: Implementation of SAP C4C for the business process

Project dates: dec. 2017 – May. 2018

Project Scope:
– Commercial management process
– Customer service process, requests, complaints and claims

Industry: Information services

Country: Bogotá, Capital District, Colombia

Web page: https://www.informacolombia.com/

Company name: National Development Finance

Project name: SAP Cloud for Customer Implementation

Project dates: feb. 2017 – June 2017

Project Scope:
– Implementation of SAP C4C for the FDN commercial process.

Industry: Financial services

Country: Bogotá, Capital District, Colombia

Web page: https://www.fdn.com.co/

Company name: Esentia

Project name: Implementation of the SAP C4C project.

Project dates: may. 2016 – Oct. 2016

Project Scope:
– Customer service processes
– Commercial management process.

Industry: Manufacturing of plastic products

Country: Barranquilla, Atlántico, Colombia

Web page: https://www.esenttia.co/

Company name: Auteco

Project name: SAP hybris C4C implementation for commercial management and service cases to its national distributors

Project dates: feb. 2016 – Apr. 2016

Project Scope:
– Understanding and analysis of requirements in the commercial and customer service areas
– Definition of scope and implementation of SAP hybris Cloud for Customer in a pilot model to support the commercial management and case management of Auteco distributors: Visit management, integrated customer view, suggested order and market analysis.

Industry: Motor vehicle manufacturing

Country: Medellin, Antioquia, Colombia

Web page: https://www.auteco.com.co/

Company name: Nutresa

Project name: Implementation of SAP CRM On Premise integration with SAP ERP for Servicios Nutresa and SAP CRM On Premise solution adoption roadmap

Project dates: nov. 2014 – Oct. 2015

Project scope: Implementation of SAP CRM On Pemise solution for group master data integrated with SAP ERP:
– Installation and integration of SAP CRM on Premise integrated into the SAP ERP of Servicios Nutrea
– Understanding of customer management requirements of the main group companies and definition of SAP CRM implementation roadmap for the year 2015 to 2017.
– Solution design in SAP CRM for the following business processes:
— Money laundering and terrorist financing (LA/FT)
— Commercial Management for companies
— Trade Management
— Customer service management

Industry: Food and beverage services

Country: Medellin, Antioquia, Colombia

Web page: https://gruponutresa.com/

Company name: Acesco

Project name: SAP Sales cloud implementation

Project dates: sept. 2014 – June 2015

Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– SAP Sales cloud implementation integrated with SAP ERP
– Commercial management process
– Customer service management process, requests, complaints and claims
– Reports and management indicators of the processes in scope

Industry: Mining

Country: Atlántico, Colombia

Web page: https://www.acesco.com.co/

Company name: Colombina

Project name: Successful implementation of SAP CRM On Premise / SAP Retail Execution / SAP Marketing integrated with SAP ERP.

Project dates: oct. 2013 – Nov. 2014

Project scope: Implementation of SAP CRM On Premise / SAP Retail Execution / SAP Marketing solutions integrated with SAP ERP including the following business processes:
– Trade Marketing Process and audit at point of sale: Allows optimal planning, execution and management of visits to evaluate and monitor market participation at Point of Sale for mass consumption products and related industries.
– Pre-sales and order taking process: Allows you to optimally take orders for the pre-sales sales force. Pilot is activated for 100 pre-sales sellers.
– The process of segmentation and marketing campaigns allows, based on the evaluation of Market, Customer and product variables, to evaluate and define target groups for taking actions in a sales operation.

Industry: Food and beverage services

Country: Cali, Cauca Valley, Colombia

Web page: https://colombina.com/

Company name: Biomax

Project name: Implementation of SAP CRM On Premise integrated with SAP ECC (ERP) to support the visit planning process, operation and evaluation of Service stations and collection of Customer Segmentation attributes.

Project dates: sea. 2013 – Nov. 2013

Project Scope: Implementation of SAP CRM On Premise integrated with SAP ECC (ERP) to support the visit planning process, operation and evaluation of Service stations and collection of Customer Segmentation attributes. The SAP Retail Execution (Rex) solution was integrated into the implementation to support the commercial mobile operation and SAP Financial Fact Sheet to support the portfolio and financial management of each client on iPad mobile devices.

Industry: Oil and gas

Country: Colombia

Web page: https://www.biomax.co/

Company name: DECORCERAMIC

Project name: SAP CRM implementation for commercial process and customer service

Project dates: oct. 2012 – Aug. 2013

Project Scope:
– Lead Management
- Commercial management
– Attention to Requests, Complaints and Claims

Industry: Construction

Country: Cali, Cauca Valley, Colombia

Web page: https://www.decorceramica.com/

Company name: Velez Leathers

Project name: SAP CRM implementation

Project dates: oct. 2012 – July 2013

Project Scope:
– Loyalty Program
– Management of marketing campaigns
– Customer complaints management

Industry: Textile and fashion industry for retail sale

Country: Medellin, Antioquia, Colombia

Web page: https://www.velez.com.co/

Company name: National Federation of Cefeteros of Colombia

Project name: SAP CRM implementation for the sales force

Project dates: nov. 2011 – Apr. 2012

Project scope: 

– Guarantee the design and adequate implementation of the SAP CRM solution in the Commercial Management process for the Green and Freeze Dried Coffee organizations with reach to the entire commercial force worldwide.

Industry: Agriculture

Country: Bogotá, Capital District, Colombia

Web page: https://federaciondecafeteros.org/

Company name: Bancolombia

Project name: SAP CRM Solution Architect

Project dates: feb. 2010 – Mar. 2012

Project scope:

– Support in review and recommendations to the BBP of the first phase of the CRM project for Bancolombia: Phase Scope; Customer linking and updating process on the SAP CRM platform.

– Functional Leader of the Design Phase for the implementation of the Opening processes of Passive Banking Products (Savings Account, Checking Account and CDTs) for the Bancolombia Miami, Cayman, Panana and Puerto Rico Agencies.

– Functional Leader for the Bancolombia Product Design phase for the implementation of the Openings (Account Origination) and News processes for the products:
– Debit and Credit Cards.
–Trade.
- Passives.
- Briefcase.
- Guarantee.

– The required business processes were supported in the following SAP CRM functionality:
-Master data:
-Organizational structure.
– Commercial Interlocutor.
– Products and Prices.
– Processes included in scope:
– Account Origination. CRm scenario for the Financial industry.
– Service Request.
– Case Management.
- Activities.
- Opportunities.

Industry: Banking

Country: Medellin, Antioquia, Colombia

Web page: https://www.bancolombia.com/

Company name: Family Group

Project name: Quality assurance in the technical upgrade of SAP CRM

Project dates: sept. 2011 – Jan. 2012

Project scope:

– Advise from a functional point of view on the upgrade process of the SAP CRM solution and monitor and control, PMO, the Basis technical activities of the project.

Industry: Manufacture

Country: Medellin, Antioquia, Colombia

Web page: https://www.grupofamilia.com/

Company name: Colsubsidy

Project name: Implementation of SAP CRM E-commerce for the pharmacies business unit.

Project dates: dec. 2008 – July 2009

Project scope:

Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
– The functional scope of the project was:
- Master data:
- Organizational structure.
– Commercial Interlocutor.
– Products and Prices.
– Middleware:
– Integration with ERP for configuration migration.
- Sales:
– Management of Sales Orders.
– Replication of Sales Orders to ERP.
– Continuity of the Delivery and payment process in ERP.
– B2B and B2C e-commerce for the sale of pharmacy products.

Industry: Non-profit organizations

Country: Colombia

Web page: https://www.drogueriascolsubsidio.com/

Company name: Gecolsa

Project name: SAP CRM implementation

Project dates: may. 2008 – Jan. 2009

Project scope:

– Implementation of claims management, customer service and management of service orders and satisfaction surveys.
– Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
- Master data:
– Activity Management.
– Management of Maintenance Orders
– Survey Management
Industry: Construction

Country: Colombia

Web page: https://gecolsa.com/

Company name: Teledata

Project name: Consultant member of the evaluation and operational diagnosis team of the Call Center Teledatos,

Project dates: oct. 1999 – Dec. 1999

Project scope:

Teledata Call Center operational diagnosis

Industry: Outsourcing and relocation advice

Country: Colombia

Web page: https://teleperformance.com/en-us/locations/colombia-site/colombia/

Company name: ETB – Bogotá Telecommunications Energy

Project name: WorFlows implementation

Project dates: jan. 1999 – May. 1999

Project scope:

WorFlows implementation

Industry: Telecommunications

Country: Colombia

Web page: https://etbdigital.com/

Company name: CAFAM

Project name: SAP ERP implementation at CAFAM.

Project dates: feb. 1998 – Nov. 1998

Project scope: SAP ERP implementation project

Developed and tested ABAP data migration programs and necessary interfaces for FI, HR and LO modules.

Industry: Services for the individual and family

Country: Colombia

Web page: https://www.cafam.com.co/

Company name: Corporate Interoc

Project name: SAP Sales & service cloud implementation

Project dates:  jul. 2017 – Mar. 2018

Project scope: 

– Integration of SAP Sales & Service cloud with 2 SAP ERP systems and two non-SAP systems
– Commercial management process
– H2 Methodology Process, own of Interoc
– Management and knowledge of farmers, end customers, and analysis of indirect sales potential
– Commercial management of Distributors and Direct clients
– Analysis of Sell In and Sell out in distributors
– Market intelligence at point of sale distributors
– Reports and management indicators of the processes in scope

Industry: Agrochemistry

Country: Peru, Colombia, Ecuador

Web page: https://www.interoc.biz/