Experience - Industry - Hospitality and Tourism
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Royal Holiday
Project name: Design of demand generation, membership sales and post-sales support processes
Project dates: jun. 2009 – July 2009
Project scope:
– Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
– The functionality implemented was:
– Campaign Planning.
– Campaign Management.
- Customer segmentation.
– Activity Management.
– Opportunity Management.
– Claims Management.
– Management of Client requests.
Industry: Travel organization
Country: Mexico
Web page: https://royal-holiday.com/en