Experience - Country - Ecuador
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: INTEROC
Project name: SAP Sales & service cloud implementation
Project dates: jul. 2017 – Mar. 2018
Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Integration of SAP Sales & Service cloud with 2 SAP ERP systems and two non-SAP systems
– Commercial management process
– H2 Methodology Process, own of Interoc
– Management and knowledge of farmers, end customers, and analysis of indirect sales potential
– Commercial management of Distributors and Direct clients
– Analysis of Sell In and Sell out in distributors
– Market intelligence at point of sale distributors
– Reports and management indicators of the processes in scope
Industry: Agriculture
Country: Peru, Colombia, Ecuador
Web page: https://www.interoc.biz/
Company name: National Telecommunications Corporation of Ecuador
Project name: SAP CRM Implementation for Telecommunications
Project dates: feb. 2011 – June 2012
Project Scope:
– Scope of processes.
- Marketing
– B2B and B2C Commercial Management
– Registration of services and supply,
– Management of service orders for contract modifications
– Attention to Requests, Complaints.
Industry: Telecommunications
Country: Quito, Pichincha, Ecuador
Web page: https://www.cnt.com.ec/