Experience - Country -Venezuela
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Project name: Implementation of Marketing functionality in support of the Rum Club process.
Project dates: jan. 2009 – Nov. 2009
Project scope:
- Organizational structure
– Business Partners
– Campaign Planning
– Segmentation
– Campaign Management
– Lead Management
- Activities
– Account and Contact Management
– Workflow for sales process management
– Handling of complaints and claims
– Handling customer requests
– Post-Sales Process Support
Industry: Beverage manufacturing
Country: Caracas, Federal District, Venezuela
Web page: https://www.santateresarum.com/
Company name: cantv
Project name: SAP CRM implementation for Telco
Project dates: sea. 2003 – Mar. 2005
Project scope:
– Implementation of the mySAP CRM 4.0 solution for Cantv call centers with 240 agents supporting post-sales processes
Industry: Telecommunications
Country: Venezuela
Web page: https://www.cantv.com.ve/
Company name: EPA
Project name: SAP CRM implementation integrated with the Telephony platform (CTI)
Project dates: nov. 2002 – Mar. 2003
Project scope:
– Implementation of SAP CRM Service, Interaction Center and CTI integration
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
– Implemented functionality:
- Organizational structure
– Commercial Interlocutor
– Management of Sales Activities
– Management of Claims and Customer Requests
Industry: Retail sale
Country: Venezuela
Web page: https://ve.epaenlinea.com/
Company name: ENELVEN
Project name: SAP IS-U Implementation
Project dates: may. 2002 – Feb. 2003
Project scope:
Understanding of requirements
– Implementation of processes defined in scope.
– Implemented Functionality:
– Customer Service Module:
– Front End Service for Offices and Call Centers.
– Management of Activities and Contacts.
Industry: Oil and gas
Country: Venezuela
Web page: http://www.corpoelec.gob.ve/
Company name: Caracas Electricity (EDC)
Project name: SAP IS-U Implementation
Project dates: may. 2001 – May 2002
Project scope:
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
– Implemented Functionality:
– Customer Service Module:
– Front End Service for Offices and Call Centers.
– Management of Activities and Contacts.
Industry: Renewable energy semiconductor manufacturing
Country: Venezuela
Web page: http://www.corpoelec.gob.ve/
Company name: Plumrose
Project name: Implementation of the CIC of CRM On Premise for the call center.
Project dates: sea. 2001 – May 2001
Project scope:
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
Industry: Manufacture
Country: Venezuela
Web page: https://www.plumrose.com/
Company name: Leti Group
Project name: Implementing CIC in R3
Project dates: jan. 2001 – Mar. 2001
Project scope:
– Configuration of 20 FOP in the CIC
– Configuration and documentation of front office processes in the R3 CIC
Industry: Manufacturing of pharmaceutical products
Country: Venezuela
Web page: https://grupoleti.com/