Experience - Industry - Wholesale Sales (Distributors)
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Pennsylvania Products
Project name: Implementation of SAP Sales Cloud solution for business processes and customer management in call center integrated with SAP ERP.
Project dates: May. 2022 – present
Project Scope:
Implementation of SAP Sales Cloud solution for business processes and customer management integrated with SAP S4 Hana ERP:
– Prospect and customer management (Integrated with SAP ERP S4 Hana)
– Materials/Product Management (Integrated with SAP S4 Hana ERP)
– Management of activities with clients (Calls, Tasks, Visits, Appointments)
– Management of Opportunities, quotes and sales orders (Orders integrated with SAP S4 Hana ERP)
– Customer Service Management Process (Tickets integrated with SAP ERP S4 Hana)
– Management indicators, indicators and analysis for the implemented processes
Industry: Construction materials for wholesale
Country: Mexico
Web page: https://www.pennsylvania.com.mx/
Company name: Industrial Valves
Project name: Implementation of SAP Sales Cloud solution for business processes and customer management in call center integrated with SAP ERP
Project dates: nov. 2020 – present
Project scope: Implementation of SAP Sales Cloud solution for business processes and customer management in call center integrated with SAP ERP:
– Prospect and customer management (Integrated with ERP SAP)
– Materials/Product Management (Integrated with SAP ERP)
– Management of activities with clients (Calls, Tasks, Visits, Appointments)
– Management of Opportunities, quotes and sales orders (Orders integrated with the ERP)
– Customer management process in call center. Channels: Email and Telephone)
– Management indicators, indicators and analysis for the implemented processes
Industry: Construction materials for wholesale
Country: Chili
Web page: https://www.valvulasindustriales.com/
Company name: FEINSA
Project name: Implementation of SAP Sales Cloud solution for business processes and customer management
Project dates: nov. 2020 – present
Project Scope: Implementation of SAP Sales Service Cloud solution for business processes and customer management in call center integrated with SAP ERP:
– Prospect and customer management (Integrated with ERP SAP)
– Materials/Product Management (Integrated with SAP ERP)
– Management of activities with clients (Calls, Tasks, Visits, Appointments)
– Management of Opportunities, quotes and sales orders (Orders integrated with ERP SAP)
– Customer management process in call center
– Management indicators, indicators and analysis for the implemented processes
The implementation of the project is successfully completed and continuity is provided with a support contract and improvements in the SAP and Service Sales Cloud solution.
Industry: Construction materials for wholesale
Country: Panama
Web page: http://www.feinsa.com/
Company name: Gerdau Metaldom
Project name: Support and continuous improvement
Project dates: jan. 2018 – present
Project Scope:
– Implementation of Collections scenario in SAP Sales Cloud integrated with SAP ERP
– Incident process implementation
– Implementation of accelerator for order creation
– Cloud Marketing Training
– Improvements and optimization in commercial processes
– Support in operational continuity
Industry: Construction materials for wholesale
Country: Dominican Republic
Web page: https://gerdaumetaldom.com/
Company name: SEPIOLSA
Project name: SAP Sales Cloud implementation for commercial management process
Project dates: sea. 2021 – Nov. 2021
Project Scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Integrated view of the client
– Registration and Management of prospects
– Prospect qualification
– Management of sales opportunities and commercial development
– Quote management
– Reports and management indicators of the processes in scope.
Industry: Azuqueca de Henares Mining, Guadalajara
Country: Spain
Web page: https://sepiolsa.com/
Company name: Viakable
Project name: SAP Sales & Services Cloud implementation integrated with SAP CPQ and Own ERP system
Project dates: jul. 2020 – Mar. 2021
Project Scope:
– Commercial management process for cable units
– Process for management and qualification of prospects
– Process for management of Opportunities and Commercial development
– Quote process integration with SAP CPQ
– Campaign management process via email
– Integration with non-SAP ERP system and homemade workflow system. 25 integrations were implemented.
Industry: Manufacture of household appliances, electrical and electronic equipment
Country: Mexico
Web page: https://viakable.com/
Company name: Esenttia
Project name: Implementation of the SAP C4C project.
Project dates: may. 2016 – Oct. 2016
Project Scope:
– Customer service processes
– Commercial management process.
Industry: Manufacturing of plastic products
Country: Barranquilla, Atlántico, Colombia
Web page: https://www.esenttia.co/
Company name: Acesco
Project name: SAP Sales cloud implementation
Project dates: sept. 2014 – June 2015
Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– SAP Sales cloud implementation integrated with SAP ERP
– Commercial management process
– Customer service management process, requests, complaints and claims
– Reports and management indicators of the processes in scope
Industry: Mining
Country: Atlántico, Colombia
Web page: https://www.acesco.com.co/