Experience - Industry - Mass Consumption (Beverages, Food, Others)
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Atlantic SF
Project name: Optimization of customer management processes
Project Scope:
– Process: Order management: Complete monitoring of the Order to Delivery process
– Process: Prospect and customer segmentation management: Market Potential Analysis
– Process: Management of credit applications
– Process: Collection management prioritized by age and amount
The project is completed successfully and the support and continuous improvement contract is continued on the SAP Sales Cloud platform
Industry: Consumer services
Country: Medellin Colombia
Web page: https://atlantic.la/
Company name: Nutresa
Project name: Implementation of SAP CRM On Premise integration with SAP ERP for Servicios Nutresa and SAP CRM On Premise solution adoption roadmap
Project dates: nov. 2014 – Oct. 2015
Project scope: Implementation of SAP CRM On Pemise solution for group master data integrated with SAP ERP:
– Installation and integration of SAP CRM on Premise integrated into the SAP ERP of Servicios Nutrea
– Understanding of customer management requirements of the main group companies and definition of SAP CRM implementation roadmap for the year 2015 to 2017.
– Solution design in SAP CRM for the following business processes:
— Money laundering and terrorist financing (LA/FT)
— Commercial Management for companies
— Trade Management
— Customer service management
Industry: Food and beverage services
Country: Medellin, Antioquia, Colombia
Web page: https://gruponutresa.com/
Company name: Colombina
Project name: Successful implementation of SAP CRM On Premise / SAP Retail Execution / SAP Marketing integrated with SAP ERP.
Project dates: oct. 2013 – Nov. 2014
Project scope: Implementation of SAP CRM On Premise / SAP Retail Execution / SAP Marketing solutions integrated with SAP ERP including the following business processes:
– Trade Marketing Process and audit at point of sale: Allows optimal planning, execution and management of visits to evaluate and monitor market participation at Point of Sale for mass consumption products and related industries.
– Pre-sales and order taking process: Allows you to optimally take orders for the pre-sales sales force. Pilot is activated for 100 pre-sales sellers.
– The process of segmentation and marketing campaigns allows, based on the evaluation of Market, Customer and product variables, to evaluate and define target groups for taking actions in a sales operation.
Industry: Food and beverage services
Country: Cali, Cauca Valley, Colombia
Web page: https://colombina.com/
Company name: National Federation of Cefeteros of Colombia
Project name: SAP CRM implementation for the sales force
Project dates: nov. 2011 – Apr. 2012
Project scope:
– Guarantee the design and adequate implementation of the SAP CRM solution in the Commercial Management process for the Green and Freeze Dried Coffee organizations with reach to the entire commercial force worldwide.
Industry: Agriculture
Country: Bogotá, Capital District, Colombia
Web page: https://federaciondecafeteros.org/
Company name: Family Group
Project name: Quality assurance in the technical upgrade of SAP CRM
Project dates: sept. 2011 – Jan. 2012
Project scope:
– Advise from a functional point of view on the upgrade process of the SAP CRM solution and monitor and control, PMO, the Basis technical activities of the project.
Industry: Manufacture
Country: Medellin, Antioquia, Colombia
Web page: https://www.grupofamilia.com/
Company name: Alicorp
Project name: Successful implementation of SAP CRM for Alicorp.
Project dates: aug. 2009 – Apr. 2010
Project scope:
Implementation of SAP CRM On Premise solution for the attention and monitoring of complaints and claims in the Call Center:
– Implementation of the client web interaction center for the Alicorp call center
– Integration of SAP CRM with ERP
– Management indicators, reports and analysis for the implemented processes
Industry: Food and beverage manufacturing
Country:
Web page: https://www.alicorp.com.pe/pe/es/
Company name: Rum Santa Teresa
Project name: Implementation of Marketing functionality in support of the Rum Club process.
Project dates: jan. 2009 – Nov. 2009
Project scope:
- Organizational structure
– Business Partners
– Campaign Planning
– Segmentation
– Campaign Management
– Lead Management
- Activities
– Account and Contact Management
– Workflow for sales process management
– Handling of complaints and claims
– Handling customer requests
– Post-Sales Process Support
Industry: Beverage manufacturing
Country: Caracas, Federal District, Venezuela
Web page: https://www.santateresarum.com/
Company name: Plumrose
Project name: Implementation of the CIC of CRM On Premise for the call center.
Project dates: sea. 2001 – May 2001
Project scope:
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
Industry: Manufacture
Country: Venezuela
Web page: https://www.plumrose.com/