Experiencia - Industria - Servicios

Experience - Industry - Services

We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.

Below is our project experience to date:

Company name: Ageport

Project name: Implementation of the SAP Sales & Service cloud solution for the sales and customer service areas

Project dates: sept. 2020 – May. 2022

Project Scope: Implementation of the SAP Sales & Service cloud solution for the sales and customer service areas with the following scope of processes:
– Implementation without integration to the shipping management system
– Implementation of the B2B demand generation and commercial management process
– Implementation of customs management process
– Implementation of BLs management process integrated with Shipping Companies
– Support in operational continuity and continuous improvement.

Industry: Marine transport

Country: Dominican Republic

Web page: https://ageport.com/

Company name: Comfenalco Antioquia

Project name: Support for improvements in SAP Sales & Service Cloud

Project dates: sea. 2018 – Dec. 2018

Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Support and improvement in reports and analytics on the SAP Sales Cloud platform

Industry: Services for the individual and family

Country: Medellin, Antioquia, Colombia

Web page: https://www.comfenalcoantioquia.com.co/

Company name: INFORMA Colombia

Project name: Implementation of SAP C4C for the business process

Project dates: dec. 2017 – May. 2018

Project Scope:
– Commercial management process
– Customer service process, requests, complaints and claims

Industry: Information services

Country: Bogotá, Capital District, Colombia

Web page: https://www.informacolombia.com/

Company name: Colsubsidy

Project name: Implementation of SAP CRM E-commerce for the pharmacies business unit.

Project dates: dec. 2008 – July 2009

Project scope:

Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
– The functional scope of the project was:
- Master data:
- Organizational structure.
– Commercial Interlocutor.
– Products and Prices.
– Middleware:
– Integration with ERP for configuration migration.
- Sales:
– Management of Sales Orders.
– Replication of Sales Orders to ERP.
– Continuity of the Delivery and payment process in ERP.
– B2B and B2C e-commerce for the sale of pharmacy products.

Industry: Non-profit organizations

Country: Colombia

Web page: https://www.drogueriascolsubsidio.com/