Company name: DACOMSA

Project name: Implementation of SAP Sales & Service Cloud solution for business processes and customer management in call center integrated with SAP ERP.

Project dates: jul. 2021 – Apr. 2022

Project Scope: Implementation and automation of the following customer management processes:
– Market intelligence, knowledge and management of indirect clients
– Commercial management of direct clients
– Implementation of 22 call center customer management processes
– Implementation of telephone integration for the call center
– Management indicators of the implemented processes
– Supplier management; recruitment, evaluation and analysis of continuous operation of suppliers
– Integrations with systems: SAP ERP, Telephony system and E-Commerce of direct clients

Industry: Motor vehicle manufacturing

Country: Mexico, Mexico

Web page: https://dacomsa.com/

Company name: Melo Group

Project name: Implementation of SAP Sales & Service cloud for Grupo Melo

Project dates: jan. 2020 – Mar. 2021

Project Scope:
– CRM Architect for the definition of the operating model for Machinery, Automotive and Real Estate companies
– SAP Sales & Servic cloud integration with ERP SAP S4 Hana
– Demand generation and commercial management process
– Sales force automation
– Customer service process, requests, complaints and claims
– Pot-sale management process for machinery

Industry: Agriculture / Automotive (Heavy Machinery and Vehicles) / Real Estate

Country: Panama

Web page: https://grupomelo.com/

Company name: Hyundai of Puerto Rico

Project name: Implementation of SAP Marketing (On Premise), SAP Cloud for Customer (SAP Sales and service) solutions.

Project dates: jun. 2018 – June 2019

Hyundai de Puerto Rico is the company responsible for distribution; marketing, sales and after-sales services of the Hyundai automobile brand to single and multi-brand dealers in Puerto Rico.

Project Scope:
Implementation of the following list of processes:
– Marketing Campaign Management: Process for defining and managing target customer segments to be used in email marketing campaigns. Business process integrated with ERP, SAP SAP Cloud for Customer and third-party mass email message service.
– Demand Generation: Implementation of demand for the identification, mass loading and management of prospects and qualification of the same for shipment to the commercial area for business development.
– Customer service: registration and management of requests, complaints and claims from dealers and end customers.
– After Sales

Industry: Motor vehicle manufacturing

Country: Cataño, Puerto Rico

Web page: https://hyundaipr.com/

Company name: REASA

Project name: SAP Sales Cloud implementation integrated with SAP B1

Project dates: sea. 2017 – July 2017

Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Installation of the components required for integration.
– Technical configuration of the integration between B1 and C4C.
– Functional configuration of the integration between B1 and C4C
– Scenarios included in scope:
– Commercial management process for new and used vehicles
– Master Data:
- Products
– Clients/Prospects
- Addresses
– Contact persons
– Business processes:
- Prices
- Quotes
– Orders
– Transfer of knowledge of the integration to client consultants.
– Process management reports and indicators

Industry: Motor vehicle manufacturing

Country: Tegucigalpa, Francisco Morazan, Honduras

Web page: https://www.reasa.hn/

Company name: Auteco

Project name: SAP hybris C4C implementation for commercial management and service cases to its national distributors

Project dates: feb. 2016 – Apr. 2016

Project Scope:
– Understanding and analysis of requirements in the commercial and customer service areas
– Definition of scope and implementation of SAP hybris Cloud for Customer in a pilot model to support the commercial management and case management of Auteco distributors: Visit management, integrated customer view, suggested order and market analysis.

Industry: Motor vehicle manufacturing

Country: Medellin, Antioquia, Colombia

Web page: https://www.auteco.com.co/

Company name: Ferreyros

Project name: SAP CRM implementation

Project dates: feb. 2012 – Feb. 2013

Project Scope:

– SAP CRM implementation for two group companies: Ferreyros and Orvisa
– Processes in scope:
- Marketing
- Commercial management
– Attention to Requests, Complaints and Claims.

Industry: Machinery manufacturing

Country: Lima Peru

Web page: https://www.ferreyros.com.pe/

Company name: Gecolsa

Project name: SAP CRM implementation

Project dates: may. 2008 – Jan. 2009

Project scope:

– Implementation of claims management, customer service and management of service orders and satisfaction surveys.
– Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
- Master data:
– Activity Management.
– Management of Maintenance Orders
– Survey Management
Industry: Construction

Country: Colombia

Web page: https://gecolsa.com/