Experience - Industry - Automotive (Machinery, Automobiles and Parts)
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: DACOMSA
Project name: Implementation of SAP Sales & Service Cloud solution for business processes and customer management in call center integrated with SAP ERP.
Project dates: jul. 2021 – Apr. 2022
Project Scope: Implementation and automation of the following customer management processes:
– Market intelligence, knowledge and management of indirect clients
– Commercial management of direct clients
– Implementation of 22 call center customer management processes
– Implementation of telephone integration for the call center
– Management indicators of the implemented processes
– Supplier management; recruitment, evaluation and analysis of continuous operation of suppliers
– Integrations with systems: SAP ERP, Telephony system and E-Commerce of direct clients
Industry: Motor vehicle manufacturing
Country: Mexico, Mexico
Web page: https://dacomsa.com/
Company name: Melo Group
Project name: Implementation of SAP Sales & Service cloud for Grupo Melo
Project dates: jan. 2020 – Mar. 2021
Project Scope:
– CRM Architect for the definition of the operating model for Machinery, Automotive and Real Estate companies
– SAP Sales & Servic cloud integration with ERP SAP S4 Hana
– Demand generation and commercial management process
– Sales force automation
– Customer service process, requests, complaints and claims
– Pot-sale management process for machinery
Industry: Agriculture / Automotive (Heavy Machinery and Vehicles) / Real Estate
Country: Panama
Web page: https://grupomelo.com/
Company name: Hyundai of Puerto Rico
Project name: Implementation of SAP Marketing (On Premise), SAP Cloud for Customer (SAP Sales and service) solutions.
Project dates: jun. 2018 – June 2019
Hyundai de Puerto Rico is the company responsible for distribution; marketing, sales and after-sales services of the Hyundai automobile brand to single and multi-brand dealers in Puerto Rico.
Project Scope:
Implementation of the following list of processes:
– Marketing Campaign Management: Process for defining and managing target customer segments to be used in email marketing campaigns. Business process integrated with ERP, SAP SAP Cloud for Customer and third-party mass email message service.
– Demand Generation: Implementation of demand for the identification, mass loading and management of prospects and qualification of the same for shipment to the commercial area for business development.
– Customer service: registration and management of requests, complaints and claims from dealers and end customers.
– After Sales
Industry: Motor vehicle manufacturing
Country: Cataño, Puerto Rico
Web page: https://hyundaipr.com/
Company name: REASA
Project name: SAP Sales Cloud implementation integrated with SAP B1
Project dates: sea. 2017 – July 2017
Project scope: Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
– Installation of the components required for integration.
– Technical configuration of the integration between B1 and C4C.
– Functional configuration of the integration between B1 and C4C
– Scenarios included in scope:
– Commercial management process for new and used vehicles
– Master Data:
- Products
– Clients/Prospects
- Addresses
– Contact persons
– Business processes:
- Prices
- Quotes
– Orders
– Transfer of knowledge of the integration to client consultants.
– Process management reports and indicators
Industry: Motor vehicle manufacturing
Country: Tegucigalpa, Francisco Morazan, Honduras
Web page: https://www.reasa.hn/
Company name: Auteco
Project name: SAP hybris C4C implementation for commercial management and service cases to its national distributors
Project dates: feb. 2016 – Apr. 2016
Project Scope:
– Understanding and analysis of requirements in the commercial and customer service areas
– Definition of scope and implementation of SAP hybris Cloud for Customer in a pilot model to support the commercial management and case management of Auteco distributors: Visit management, integrated customer view, suggested order and market analysis.
Industry: Motor vehicle manufacturing
Country: Medellin, Antioquia, Colombia
Web page: https://www.auteco.com.co/
Company name: Ferreyros
Project name: SAP CRM implementation
Project dates: feb. 2012 – Feb. 2013
Project Scope:
– SAP CRM implementation for two group companies: Ferreyros and Orvisa
– Processes in scope:
- Marketing
- Commercial management
– Attention to Requests, Complaints and Claims.
Industry: Machinery manufacturing
Country: Lima Peru
Web page: https://www.ferreyros.com.pe/
Company name: Gecolsa
Project name: SAP CRM implementation
Project dates: may. 2008 – Jan. 2009
Project scope:
– Implementation of claims management, customer service and management of service orders and satisfaction surveys.
– Preparation and Monitoring of Project Progress.
– Understanding of requirements and solution design
– Quality assurance of implementation.
- Master data:
– Activity Management.
– Management of Maintenance Orders
– Survey Management
Industry: Construction
Country: Colombia
Web page: https://gecolsa.com/