Experience - Industry - Real Estate
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Melo Group
Project name: Implementation of SAP Sales & Service cloud for Grupo Melo
Project dates: jan. 2020 – Mar. 2021
Project Scope:
– CRM Architect for the definition of the operating model for Machinery, Automotive and Real Estate companies
– SAP Sales & Servic cloud integration with ERP SAP S4 Hana
– Demand generation and commercial management process
– Sales force automation
– Customer service process, requests, complaints and claims
– Pot-sale management process for machinery
Industry: Agriculture / Automotive (Heavy Machinery and Vehicles) / Real Estate
Country: Panama
Web page: https://grupomelo.com/
Project name: SAP CRM implementation for real estate marketing and post-sales
Project dates: sea. 2012 – Jan. 2013
Project Scope:
- Marketing
- Commercial management
– Attention to Requests, Complaints and Claims
– Monitoring of the credit separation and approval process for mortgage management.
– Post-sales guarantee process
Industry: IT services and IT consulting
Country: Lima Peru