Experience - Industry - Public Services (Utilities)
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: ENELVEN
Project name: SAP IS-U Implementation
Project dates: may. 2002 – Feb. 2003
Project scope:
Understanding of requirements
– Implementation of processes defined in scope.
– Implemented Functionality:
– Customer Service Module:
– Front End Service for Offices and Call Centers.
– Management of Activities and Contacts.
Industry: Oil and gas
Country: Venezuela
Web page: http://www.corpoelec.gob.ve/
Company name: Caracas Electricity (EDC)
Project name: SAP IS-U Implementation
Project dates: may. 2001 – May 2002
Project scope:
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
– Implemented Functionality:
– Customer Service Module:
– Front End Service for Offices and Call Centers.
– Management of Activities and Contacts.
Industry: Renewable energy semiconductor manufacturing
Country: Venezuela
Web page: http://www.corpoelec.gob.ve/