Experience - Industry - Telecommunications
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Wave Cable
Project name: SAP Service cloud implementation for call center
Project dates: nov. 2017 – Mar. 2018
Project Scope:
– Hybris Service implementation project for a 50-person call center in multichannel service, telephone, email, web forms and chat.
Industry: Telecommunications
Country: Panama
Web page: https://www.cableonda.com
Company name: National Telecommunications Corporation of Ecuador
Project name: SAP CRM Implementation for Telecommunications
Project dates: feb. 2011 – June 2012
Project Scope:
– Scope of processes.
- Marketing
– B2B and B2C Commercial Management
– Registration of services and supply,
– Management of service orders for contract modifications
– Attention to Requests, Complaints.
Industry: Telecommunications
Country: Quito, Pichincha, Ecuador
Web page: https://www.cnt.com.ec/
Company name: cantv
Project name: SAP CRM implementation for Telco
Project dates: sea. 2003 – Mar. 2005
Project scope:
– Implementation of the mySAP CRM 4.0 solution for Cantv call centers with 240 agents supporting post-sales processes
Industry: Telecommunications
Country: Venezuela
Web page: https://www.cantv.com.ve/
Company name: ETB – Bogotá Telecommunications Energy
Project name: WorFlows implementation
Project dates: jan. 1999 – May. 1999
Project scope:
WorFlows implementation
Industry: Telecommunications
Country: Colombia
Web page: https://etbdigital.com/