Experience - Industry - Retail Sales

We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.

Below is our project experience to date:

Company name: CEMACO

Project name: Application of improvements to SAP Sales Cloud Solution

Project datessea. 2021 – July 2021

Project Scope:

– Implementation of calculation in quotes aligned to the POS system
– Adjustments to PDF formats of the commercial area for the sales process.

The quoting process was optimized to improve customer service and commercial management time.

Industry: Retail sale

Country: Guatemala

Web page: https://www.cemaco.com/

Company name: DECON

Project name: SAP Sales & Service cloud Implementation Project for DECONO.

Project dates: jul. 2020 – Feb. 2021

Project Scope:
– SAP Sales cloud integration with SAP ERP for Master Data and business process
– Management of campaigns via email for direct clients
– Commercial Management for development of new clients, quotes and orders
– Customer service management

Industry: Hardware store

Country: Hermosillo, Sonora, Mexico

Web page: http://www.decono.mx/

Company name: DECORCERAMIC

Project name: SAP CRM implementation for commercial process and customer service

Project datesoct. 2012 – Aug. 2013

Project Scope:
– Lead Management
- Commercial management
– Attention to Requests, Complaints and Claims

Industry: Construction

Country: Cali, Cauca Valley, Colombia

Web page: https://www.decorceramica.com/

logo-velez

Company name: Velez Leathers

Project name: SAP CRM implementation

Project datesoct. 2012 – July 2013

Project Scope:
– Loyalty Program
– Management of marketing campaigns
– Customer complaints management

Industry: Textile and fashion industry for retail sale

Country: Medellin, Antioquia, Colombia

Web page: https://www.velez.com.co/

Company name: EPA

Project name: SAP CRM implementation integrated with the Telephony platform (CTI)

Project dates: nov. 2002 – Mar. 2003

Project scope:

– Implementation of SAP CRM Service, Interaction Center and CTI integration
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
– Implemented functionality:
- Organizational structure
– Commercial Interlocutor
– Management of Sales Activities
– Management of Claims and Customer Requests

Industry: Retail sale

Country: Venezuela
Web page: https://ve.epaenlinea.com/