Experience - Industry - Retail Sales
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: CEMACO
Project name: Application of improvements to SAP Sales Cloud Solution
Project dates: sea. 2021 – July 2021
Project Scope:
– Implementation of calculation in quotes aligned to the POS system
– Adjustments to PDF formats of the commercial area for the sales process.
The quoting process was optimized to improve customer service and commercial management time.
Industry: Retail sale
Country: Guatemala
Web page: https://www.cemaco.com/
Company name: DECON
Project name: SAP Sales & Service cloud Implementation Project for DECONO.
Project dates: jul. 2020 – Feb. 2021
Project Scope:
– SAP Sales cloud integration with SAP ERP for Master Data and business process
– Management of campaigns via email for direct clients
– Commercial Management for development of new clients, quotes and orders
– Customer service management
Industry: Hardware store
Country: Hermosillo, Sonora, Mexico
Web page: http://www.decono.mx/
Company name: DECORCERAMIC
Project name: SAP CRM implementation for commercial process and customer service
Project dates: oct. 2012 – Aug. 2013
Project Scope:
– Lead Management
- Commercial management
– Attention to Requests, Complaints and Claims
Industry: Construction
Country: Cali, Cauca Valley, Colombia
Web page: https://www.decorceramica.com/
Company name: Velez Leathers
Project name: SAP CRM implementation
Project dates: oct. 2012 – July 2013
Project Scope:
– Loyalty Program
– Management of marketing campaigns
– Customer complaints management
Industry: Textile and fashion industry for retail sale
Country: Medellin, Antioquia, Colombia
Web page: https://www.velez.com.co/
Company name: EPA
Project name: SAP CRM implementation integrated with the Telephony platform (CTI)
Project dates: nov. 2002 – Mar. 2003
Project scope:
– Implementation of SAP CRM Service, Interaction Center and CTI integration
– Understanding of requirements
– Design of solution supported in SAP CRM
– Implementation of processes defined in scope.
– Implemented functionality:
- Organizational structure
– Commercial Interlocutor
– Management of Sales Activities
– Management of Claims and Customer Requests
Industry: Retail sale
Country: Venezuela
Web page: https://ve.epaenlinea.com/