Experience - Country - Chile
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Industrial Valves
Project name: Implementation of SAP Sales Cloud solution for business processes and customer management in call center integrated with SAP ERP
Project dates: nov. 2020 – present
Project scope: Implementation of SAP Sales Cloud solution for business processes and customer management in call center integrated with SAP ERP:
– Prospect and customer management (Integrated with ERP SAP)
– Materials/Product Management (Integrated with SAP ERP)
– Management of activities with clients (Calls, Tasks, Visits, Appointments)
– Management of Opportunities, quotes and sales orders (Orders integrated with the ERP)
– Customer management process in call center. Channels: Email and Telephone)
– Management indicators, indicators and analysis for the implemented processes
Industry: Construction materials for wholesale
Country: Chili
Web page: https://www.valvulasindustriales.com/