Company name: FEINSA

Project name: Implementation of SAP Sales Cloud solution for business processes and customer management

Project dates: nov. 2020 – present

Project Scope: Implementation of SAP Sales Service Cloud solution for business processes and customer management in call center integrated with SAP ERP:
– Prospect and customer management (Integrated with ERP SAP)
– Materials/Product Management (Integrated with SAP ERP)
– Management of activities with clients (Calls, Tasks, Visits, Appointments)
– Management of Opportunities, quotes and sales orders (Orders integrated with ERP SAP)
– Customer management process in call center
– Management indicators, indicators and analysis for the implemented processes

The implementation of the project is successfully completed and continuity is provided with a support contract and improvements in the SAP and Service Sales Cloud solution.

Industry: Construction materials for wholesale

Country: Panama

Web page: http://www.feinsa.com/

Company name: Melo Group

Project name: Implementation of SAP Sales & Service cloud for Grupo Melo

Project dates: jan. 2020 – Mar. 2021

Project Scope:
– CRM Architect for the definition of the operating model for Machinery, Automotive and Real Estate companies
– SAP Sales & Servic cloud integration with ERP SAP S4 Hana
– Demand generation and commercial management process
– Sales force automation
– Customer service process, requests, complaints and claims
– Pot-sale management process for machinery

Industry: Agriculture / Automotive (Heavy Machinery and Vehicles) / Real Estate

Country: Panama

Web page: https://grupomelo.com/

Company name: Wave Cable

Project name: SAP Service cloud implementation for call center

Project dates: nov. 2017 – Mar. 2018

Project Scope:
– Hybris Service implementation project for a 50-person call center in multichannel service, telephone, email, web forms and chat.

Industry: Telecommunications

Country: Panama

Web page: https://www.cableonda.com