Experience - Country - Puerto Rico
We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.
Below is our project experience to date:
Company name: Hyundai of Puerto Rico
Project name: Implementation of SAP Marketing (On Premise), SAP Cloud for Customer (SAP Sales and service) solutions.
Project dates: jun. 2018 – June 2019
Hyundai de Puerto Rico is the company responsible for distribution; marketing, sales and after-sales services of the Hyundai automobile brand to single and multi-brand dealers in Puerto Rico.
Project Scope:
Implementation of the following list of processes:
– Marketing Campaign Management: Process for defining and managing target customer segments to be used in email marketing campaigns. Business process integrated with ERP, SAP SAP Cloud for Customer and third-party mass email message service.
– Demand Generation: Implementation of demand for the identification, mass loading and management of prospects and qualification of the same for shipment to the commercial area for business development.
– Customer service: registration and management of requests, complaints and claims from dealers and end customers.
– After Sales
Industry: Motor vehicle manufacturing
Country: Cataño, Puerto Rico
Web page: https://hyundaipr.com/
Company name: popular Bank
Project name: SAP CRM and Marketing Proof of Concept
Project dates: nov. 2005 – Mar. 2006
Project scope:
– Understanding of requirements, design and configuration of business scenarios specific to the Banking industry
– Functionality implemented at the demo level was:
- Master data:
– Marketing Campaign Planning.
– Management of marketing campaigns.
– Monitoring of Activities and Sales opportunities.
– Attention to customer complaints and requirements.
Industry: Banking
Country: Puerto Rico
Web page: https://www.popular.com/