{"id":831,"date":"2022-06-10T19:14:46","date_gmt":"2022-06-10T19:14:46","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=831"},"modified":"2022-06-11T17:34:23","modified_gmt":"2022-06-11T17:34:23","slug":"experiencia-pais-mexico","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-mexico\/","title":{"rendered":"Experience \u2013 Country \u2013 Mexico"},"content":{"rendered":"

Experience - Country - Mexico<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
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Below is our project experience to date:<\/h4>
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Company name<\/span><\/em>:<\/em> <\/span><\/strong>Pennsylvania Products<\/p>\n

Project name<\/span><\/em>:<\/em> <\/span><\/strong>Implementation of SAP Sales Cloud solution for business processes and customer management in call center integrated with SAP ERP.<\/p>\n

Project dates<\/span><\/strong><\/em>:<\/strong> <\/em>May. 2022 \u2013 present<\/span><\/p>\n

Project Scope<\/span>:<\/span><\/strong><\/em><\/p>\n

Implementation of SAP Sales Cloud solution for business processes and customer management integrated with SAP S4 Hana ERP:
\n\u2013 Prospect and customer management (Integrated with SAP ERP S4 Hana)
\n\u2013 Materials\/Product Management (Integrated with SAP S4 Hana ERP)
\n\u2013 Management of activities with clients (Calls, Tasks, Visits, Appointments)
\n\u2013 Management of Opportunities, quotes and sales orders (Orders integrated with SAP S4 Hana ERP)
\n\u2013 Customer Service Management Process (Tickets integrated with SAP ERP S4 Hana)
\n\u2013 Management indicators, indicators and analysis for the implemented processes<\/p>\n

Industry:<\/strong> <\/span><\/span><\/em>Construction materials for wholesale<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Mexico<\/span><\/span><\/p>\n

Web page<\/strong><\/em>: https:\/\/www.pennsylvania.com.mx\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>DACOMSA<\/p>\n

Project name<\/span><\/strong><\/em>: <\/strong><\/em>Implementation of SAP Sales & Service Cloud solution for business processes and customer management in call center integrated with SAP ERP.<\/span><\/p>\n

Project dates<\/span><\/strong><\/em>:<\/strong><\/em> jul. 2021 \u2013 Apr. 2022<\/span><\/p>\n

Project Scope<\/span>:<\/span><\/strong><\/em> Implementation and automation of the following customer management processes:
\n\u2013 Market intelligence, knowledge and management of indirect clients
\n\u2013 Commercial management of direct clients
\n\u2013 Implementation of 22 call center customer management processes
\n\u2013 Implementation of telephone integration for the call center
\n\u2013 Management indicators of the implemented processes
\n\u2013 Supplier management; recruitment, evaluation and analysis of continuous operation of suppliers
\n\u2013 Integrations with systems: SAP ERP, Telephony system and E-Commerce of direct clients<\/span><\/p>\n

Industry:<\/strong> <\/em>Motor vehicle manufacturing<\/span><\/span><\/p>\n

Country:<\/strong> <\/em>Mexico, Mexico<\/span><\/span><\/p>\n

Web page<\/strong><\/em>: https:\/\/dacomsa.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>POLAK Group<\/span><\/p>\n

Project name<\/strong><\/em>: Commercial and Customer Service Management Optimization Project<\/p>\n

Project dates<\/span><\/strong><\/em>: <\/strong><\/em>sept. 2019 \u2013 present<\/span><\/p>\n

Project Scope<\/strong><\/em>:
\n\u2013 Commercial management and sales process integrated with SAP ERP
\n\u2013 Collection management process integrated with SAP ERP
\n\u2013 Segmentation process and potential of prospects and clients
\n\u2013 New Product Development Process
\n\u2013 Sample management process for clients<\/p>\n

\u2013 B2B email campaign management process<\/p>\n

Continuity is provided with the support service and process improvements in the SAP Sales and Service cloud solution.<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Chemical manufacturing<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Mexico Federal District<\/p>\n

Web page<\/strong><\/em>: https:\/\/www.polakgrupo.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name:\u00a0<\/em><\/span><\/strong>Puremin<\/span><\/p>\n

Project name<\/strong><\/em>: SAP Sales Cloud implementation for commercial management process<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>sea. 2021 \u2013 Nov. 2021<\/span><\/p>\n

Project scope:<\/strong><\/em> Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
\n\u2013 Integrated view of the client
\n\u2013 Registration and Management of prospects
\n\u2013 Prospect qualification
\n\u2013 Management of sales opportunities and commercial development
\n\u2013 Quote management
\n\u2013 Reports and management indicators of the processes in scope.<\/p>\n

Industry:\u00a0<\/strong><\/span><\/span><\/em>Chemical manufacturing<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Mexico<\/p>\n

Web page<\/strong><\/em>: https:\/\/puremin.com\/es\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Viakable<\/span><\/p>\n

Project name<\/strong><\/em>: SAP Sales & Services Cloud implementation integrated with SAP CPQ and Own ERP system<\/p>\n

Project dates<\/span><\/strong><\/em>: <\/strong><\/em><\/span>jul. 2020 \u2013 Mar. 2021<\/p>\n

Project Scope<\/strong><\/em>:
\n\u2013 Commercial management process for cable units
\n\u2013 Process for management and qualification of prospects
\n\u2013 Process for management of Opportunities and Commercial development
\n\u2013 Quote process integration with SAP CPQ
\n\u2013 Campaign management process via email
\n\u2013 Integration with non-SAP ERP system and homemade workflow system. 25 integrations were implemented.<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Manufacture of household appliances, electrical and electronic equipment<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Mexico<\/p>\n

Web page:<\/strong><\/em> https:\/\/viakable.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>DECON<\/span><\/p>\n

Project name:<\/strong><\/em> SAP Sales & Service cloud Implementation Project for DECONO.<\/p>\n

Project dates<\/span><\/strong><\/em>: <\/strong><\/em>jul. 2020 \u2013 Feb. 2021<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 SAP Sales cloud integration with SAP ERP for Master Data and business process
\n\u2013 Management of campaigns via email for direct clients
\n\u2013 Commercial Management for development of new clients, quotes and orders
\n\u2013 Customer service management<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Hardware store<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Hermosillo, Sonora, Mexico<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> http:\/\/www.decono.mx\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Royal Holiday<\/span><\/p>\n

Project name:<\/strong><\/em> Design of demand generation, membership sales and post-sales support processes<\/p>\n

Project dates:<\/strong><\/em> jun. 2009 \u2013 July 2009<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Preparation and Monitoring of Project Progress.
\n\u2013 Understanding of requirements and solution design
\n\u2013 Quality assurance of implementation.
\n\u2013 The functionality implemented was:
\n\u2013 Campaign Planning.
\n\u2013 Campaign Management.
\n- Customer segmentation.
\n\u2013 Activity Management.
\n\u2013 Opportunity Management.
\n\u2013 Claims Management.
\n\u2013 Management of Client requests.<\/p>\n

Industry:<\/strong><\/em> Travel organization<\/p>\n

Country:<\/strong><\/em> Mexico<\/p>\n

Web page:<\/strong><\/em> https:\/\/royal-holiday.com\/en<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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<\/div>","protected":false},"excerpt":{"rendered":"Experience - Country - Mexico We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies to their business, along with our prior experience. Below is our project experience to date: Company Name: Productos Pennsylvania Project Name: [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47],"tags":[46],"class_list":["post-831","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","tag-experienciatigmconsulting"],"yoast_head":"\nExperiencia - Pa\u00eds - M\u00e9xico - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-mexico\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Pa\u00eds - M\u00e9xico - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-mexico\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:34:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"22 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-pais-mexico\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-pais-mexico\/\",\"name\":\"Experiencia - 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