{"id":885,"date":"2022-06-10T20:47:49","date_gmt":"2022-06-10T20:47:49","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=885"},"modified":"2022-06-11T17:41:28","modified_gmt":"2022-06-11T17:41:28","slug":"experiencia-pais-puerto-rico","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-puerto-rico\/","title":{"rendered":"Experience \u2013 Country \u2013 Puerto Rico"},"content":{"rendered":"

Experience - Country - Puerto Rico<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
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Below is our project experience to date:<\/h4>
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\n\t\t\t\"logo-hyundai\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>Hyundai of Puerto Rico<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of SAP Marketing (On Premise), SAP Cloud for Customer (SAP Sales and service) solutions.<\/p>\n

Project dates<\/span><\/strong><\/em>:<\/strong>\u00a0<\/em><\/span>jun. 2018 \u2013 June 2019<\/p>\n

Hyundai de Puerto Rico is the company responsible for distribution; marketing, sales and after-sales services of the Hyundai automobile brand to single and multi-brand dealers in Puerto Rico.<\/p>\n

Project Scope:<\/strong><\/em>
\nImplementation of the following list of processes:
\n\u2013 Marketing Campaign Management: Process for defining and managing target customer segments to be used in email marketing campaigns. Business process integrated with ERP, SAP SAP Cloud for Customer and third-party mass email message service.
\n\u2013 Demand Generation: Implementation of demand for the identification, mass loading and management of prospects and qualification of the same for shipment to the commercial area for business development.
\n\u2013 Customer service: registration and management of requests, complaints and claims from dealers and end customers.
\n\u2013 After Sales<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Motor vehicle manufacturing<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Cata\u00f1o, Puerto Rico<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/hyundaipr.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>popular Bank<\/span><\/p>\n

Project name:<\/strong><\/em> SAP CRM and Marketing Proof of Concept<\/p>\n

Project dates:<\/strong><\/em> nov. 2005 \u2013 Mar. 2006<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Understanding of requirements, design and configuration of business scenarios specific to the Banking industry
\n\u2013 Functionality implemented at the demo level was:
\n- Master data:
\n\u2013 Marketing Campaign Planning.
\n\u2013 Management of marketing campaigns.
\n\u2013 Monitoring of Activities and Sales opportunities.
\n\u2013 Attention to customer complaints and requirements.<\/p>\n

Industry:<\/strong><\/em> Banking<\/p>\n

Country:<\/strong><\/em> Puerto Rico<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.popular.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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<\/div>","protected":false},"excerpt":{"rendered":"Experience - Country - Puerto Rico We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies to their business, along with our prior experience. Below is our project experience to date: Company Name: Hyundai de Puerto Rico [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47],"tags":[46,57],"class_list":["post-885","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","tag-experienciatigmconsulting","tag-tigmconsultingpuertorico"],"yoast_head":"\nExperiencia - Pa\u00eds - Puerto Rico - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-puerto-rico\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Pa\u00eds - Puerto Rico - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-puerto-rico\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:41:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-pais-puerto-rico\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-pais-puerto-rico\/\",\"name\":\"Experiencia - 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