{"id":888,"date":"2022-06-10T20:55:57","date_gmt":"2022-06-10T20:55:57","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=888"},"modified":"2022-06-11T17:23:12","modified_gmt":"2022-06-11T17:23:12","slug":"experiencia-industria-venta-minorista-retail","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-venta-minorista-retail\/","title":{"rendered":"Experience \u2013 Industry \u2013 Retail"},"content":{"rendered":"

Experience - Industry - Retail Sales<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
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Below is our project experience to date:<\/h4>
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Company name: <\/em><\/span><\/strong>CEMACO<\/span><\/p>\n

Project name: <\/strong><\/em>Application of improvements to SAP Sales Cloud Solution<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>sea. 2021 \u2013 July 2021<\/span><\/p>\n

Project Scope:<\/span><\/strong><\/em><\/p>\n

\u2013 Implementation of calculation in quotes aligned to the POS system
\n\u2013 Adjustments to PDF formats of the commercial area for the sales process.<\/p>\n

The quoting process was optimized to improve customer service and commercial management time.<\/p>\n

Industry:\u00a0<\/strong><\/span><\/span><\/em>Retail sale<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Guatemala<\/p>\n

Web page<\/strong><\/em>: https:\/\/www.cemaco.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>DECON<\/span><\/p>\n

Project name:<\/strong><\/em> SAP Sales & Service cloud Implementation Project for DECONO.<\/p>\n

Project dates<\/span><\/strong><\/em>: <\/strong><\/em>jul. 2020 \u2013 Feb. 2021<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 SAP Sales cloud integration with SAP ERP for Master Data and business process
\n\u2013 Management of campaigns via email for direct clients
\n\u2013 Commercial Management for development of new clients, quotes and orders
\n\u2013 Customer service management<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Hardware store<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Hermosillo, Sonora, Mexico<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> http:\/\/www.decono.mx\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>DECORCERAMIC<\/span><\/p>\n

Project name:<\/strong><\/em> SAP CRM implementation for commercial process and customer service<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>oct. 2012 \u2013 Aug. 2013<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 Lead Management
\n- Commercial management
\n\u2013 Attention to Requests, Complaints and Claims<\/p>\n

Industry:<\/strong>\u00a0<\/span><\/span><\/em>Construction<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Cali, Cauca Valley, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.decorceramica.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\n\t\t\t\"logo-velez\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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Company name: <\/em><\/span><\/strong>Velez Leathers<\/span><\/p>\n

Project name:<\/strong><\/em> SAP CRM implementation<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>oct. 2012 \u2013 July 2013<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 Loyalty Program
\n\u2013 Management of marketing campaigns
\n\u2013 Customer complaints management<\/p>\n

Industry:<\/strong>\u00a0<\/span><\/span><\/em>Textile and fashion industry for retail sale<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Medellin, Antioquia, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.velez.com.co\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>EPA<\/span><\/p>\n

Project name:<\/strong> SAP CRM implementation integrated with the Telephony platform (CTI)<\/p>\n

Project dates:<\/strong> nov. 2002 \u2013 Mar. 2003<\/p>\n

Project scope:<\/strong><\/p>\n

\u2013 Implementation of SAP CRM Service, Interaction Center and CTI integration
\n\u2013 Understanding of requirements
\n\u2013 Design of solution supported in SAP CRM
\n\u2013 Implementation of processes defined in scope.
\n\u2013 Implemented functionality:
\n- Organizational structure
\n\u2013 Commercial Interlocutor
\n\u2013 Management of Sales Activities
\n\u2013 Management of Claims and Customer Requests<\/p>\n

Industry:<\/strong> Retail sale<\/p>\n

Country:<\/strong> Venezuela
\nWeb page<\/strong>: https:\/\/ve.epaenlinea.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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<\/span><\/span><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>","protected":false},"excerpt":{"rendered":"Experience - Industry - Retail We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies to their business, along with our prior experience. Below is our project experience to date: Company Name: CEMACO Company Name: [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47,35],"tags":[46],"class_list":["post-888","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","category-industria-venta-minorista-retail","tag-experienciatigmconsulting"],"yoast_head":"\nExperiencia - Industria - Venta Minorista (Retail) - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-venta-minorista-retail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Industria - Venta Minorista (Retail) - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-venta-minorista-retail\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:23:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-venta-minorista-retail\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-venta-minorista-retail\/\",\"name\":\"Experiencia - 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