{"id":917,"date":"2022-06-10T21:28:38","date_gmt":"2022-06-10T21:28:38","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=917"},"modified":"2022-06-11T17:42:02","modified_gmt":"2022-06-11T17:42:02","slug":"experiencia-pais-venezuela","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-venezuela\/","title":{"rendered":"Experience \u2013 Country \u2013 Venezuela"},"content":{"rendered":"

Experience - Country -Venezuela<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
<\/span><\/span><\/span><\/span>\n<\/div>

Below is our project experience to date:<\/h4>
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Project name:<\/strong><\/em> Implementation of Marketing functionality in support of the Rum Club process.<\/p>\n

Project dates:<\/strong><\/em> jan. 2009 \u2013 Nov. 2009<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

- Organizational structure
\n\u2013 Business Partners
\n\u2013 Campaign Planning
\n\u2013 Segmentation
\n\u2013 Campaign Management
\n\u2013 Lead Management
\n- Activities
\n\u2013 Account and Contact Management
\n\u2013 Workflow for sales process management
\n\u2013 Handling of complaints and claims
\n\u2013 Handling customer requests
\n\u2013 Post-Sales Process Support<\/p>\n

Industry:<\/strong><\/em> Beverage manufacturing<\/p>\n

Country:<\/strong><\/em> Caracas, Federal District, Venezuela<\/p>\n

Web page:<\/strong> <\/em>https:\/\/www.santateresarum.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>cantv<\/span><\/p>\n

Project name:<\/strong><\/em> SAP CRM implementation for Telco<\/p>\n

Project dates:<\/strong><\/em> sea. 2003 \u2013 Mar. 2005<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Implementation of the mySAP CRM 4.0 solution for Cantv call centers with 240 agents supporting post-sales processes<\/p>\n

Industry:<\/strong><\/em> Telecommunications<\/p>\n

Country:<\/strong><\/em> Venezuela<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.cantv.com.ve\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>EPA<\/span><\/p>\n

Project name:<\/strong> SAP CRM implementation integrated with the Telephony platform (CTI)<\/p>\n

Project dates:<\/strong> nov. 2002 \u2013 Mar. 2003<\/p>\n

Project scope:<\/strong><\/p>\n

\u2013 Implementation of SAP CRM Service, Interaction Center and CTI integration
\n\u2013 Understanding of requirements
\n\u2013 Design of solution supported in SAP CRM
\n\u2013 Implementation of processes defined in scope.
\n\u2013 Implemented functionality:
\n- Organizational structure
\n\u2013 Commercial Interlocutor
\n\u2013 Management of Sales Activities
\n\u2013 Management of Claims and Customer Requests<\/p>\n

Industry:<\/strong> Retail sale<\/p>\n

Country:<\/strong> Venezuela
\nWeb page<\/strong>: https:\/\/ve.epaenlinea.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>ENELVEN<\/span><\/p>\n

Project name:<\/strong><\/em> SAP IS-U Implementation<\/p>\n

Project dates:<\/strong><\/em> may. 2002 \u2013 Feb. 2003<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

Understanding of requirements
\n\u2013 Implementation of processes defined in scope.
\n\u2013 Implemented Functionality:
\n\u2013 Customer Service Module:
\n\u2013 Front End Service for Offices and Call Centers.
\n\u2013 Management of Activities and Contacts.<\/p>\n

Industry:<\/strong><\/em> Oil and gas<\/p>\n

Country:<\/strong><\/em> Venezuela<\/p>\n

Web page:<\/strong><\/em>\u00a0 http:\/\/www.corpoelec.gob.ve\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Caracas Electricity (EDC)<\/span><\/p>\n

Project name:<\/strong><\/em> SAP IS-U Implementation<\/p>\n

Project dates:<\/strong><\/em> may. 2001 \u2013 May 2002<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Understanding of requirements
\n\u2013 Design of solution supported in SAP CRM
\n\u2013 Implementation of processes defined in scope.
\n\u2013 Implemented Functionality:
\n\u2013 Customer Service Module:
\n\u2013 Front End Service for Offices and Call Centers.
\n\u2013 Management of Activities and Contacts.<\/p>\n

Industry:<\/strong> <\/em>Renewable energy semiconductor manufacturing<\/p>\n

Country:<\/strong><\/em> Venezuela<\/p>\n

Web page:<\/strong><\/em> http:\/\/www.corpoelec.gob.ve\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Plumrose<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of the CIC of CRM On Premise for the call center.<\/p>\n

Project dates:<\/strong><\/em> sea. 2001 \u2013 May 2001<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Understanding of requirements
\n\u2013 Design of solution supported in SAP CRM
\n\u2013 Implementation of processes defined in scope.<\/p>\n

Industry:<\/strong><\/em> Manufacture<\/p>\n

Country:<\/strong> <\/em>Venezuela<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.plumrose.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Leti Group<\/span><\/p>\n

Project name:<\/strong><\/em> Implementing CIC in R3<\/p>\n

Project dates:<\/strong><\/em> jan. 2001 \u2013 Mar. 2001<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Configuration of 20 FOP in the CIC
\n\u2013 Configuration and documentation of front office processes in the R3 CIC<\/p>\n

Industry:<\/strong><\/em> Manufacturing of pharmaceutical products<\/p>\n

Country:<\/strong><\/em> Venezuela<\/p>\n

Web page:<\/strong><\/em> https:\/\/grupoleti.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>","protected":false},"excerpt":{"rendered":"Experience - Country - Venezuela We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies specific to their business, along with our prior experience. Below is our project experience to date: Project Name: Implementation of Marketing functionality to support the [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47],"tags":[46,53],"class_list":["post-917","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","tag-experienciatigmconsulting","tag-tigmconsultingvenezuela"],"yoast_head":"\nExperiencia - Pa\u00eds -Venezuela - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-venezuela\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Pa\u00eds -Venezuela - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-pais-venezuela\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:42:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-pais-venezuela\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-pais-venezuela\/\",\"name\":\"Experiencia - 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