{"id":933,"date":"2022-06-10T23:08:22","date_gmt":"2022-06-10T23:08:22","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=933"},"modified":"2022-06-11T17:20:58","modified_gmt":"2022-06-11T17:20:58","slug":"experiencia-industria-consumo-masivo-bebidas-alimentos-otros","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-consumo-masivo-bebidas-alimentos-otros\/","title":{"rendered":"Experience \u2013 Industry \u2013 Mass Consumption (Beverages, Food, Others)"},"content":{"rendered":"

Experience - Industry - Mass Consumption (Beverages, Food, Others)<\/h2><\/div><\/div><\/div><\/div>
<\/div>

We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
<\/span><\/span><\/span><\/span>\n<\/div>

Below is our project experience to date:<\/h4>
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\n\t\t\t\"logo-atlantic\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>Atlantic SF<\/span><\/p>\n

Project name: <\/strong><\/em>Optimization of customer management processes<\/p>\n

Project Scope<\/span>:<\/span><\/strong><\/em>
\n\u2013 Process: Order management: Complete monitoring of the Order to Delivery process
\n\u2013 Process: Prospect and customer segmentation management: Market Potential Analysis
\n\u2013 Process: Management of credit applications
\n\u2013 Process: Collection management prioritized by age and amount<\/p>\n

The project is completed successfully and the support and continuous improvement contract is continued on the SAP Sales Cloud platform<\/p>\n

Industry:\u00a0<\/strong><\/span><\/span><\/em>Consumer services<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Medellin Colombia<\/p>\n

Web page<\/strong><\/em>: https:\/\/atlantic.la\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
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\n\t\t\t\"logo-nutresa\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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\n\t\t\t

Company name: <\/em><\/span><\/strong>Nutresa<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of SAP CRM On Premise integration with SAP ERP for Servicios Nutresa and SAP CRM On Premise solution adoption roadmap<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>nov. 2014 \u2013 Oct. 2015<\/span><\/p>\n

Project scope:<\/strong><\/em> Implementation of SAP CRM On Pemise solution for group master data integrated with SAP ERP:
\n\u2013 Installation and integration of SAP CRM on Premise integrated into the SAP ERP of Servicios Nutrea
\n\u2013 Understanding of customer management requirements of the main group companies and definition of SAP CRM implementation roadmap for the year 2015 to 2017.
\n\u2013 Solution design in SAP CRM for the following business processes:
\n\u2014 Money laundering and terrorist financing (LA\/FT)
\n\u2014 Commercial Management for companies
\n\u2014 Trade Management
\n\u2014 Customer service management<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Food and beverage services<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Medellin, Antioquia, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/gruponutresa.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\n\t\t\t\"logo-colombina\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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\n\t\t\t

Company name: <\/em><\/span><\/strong>Colombina<\/span><\/p>\n

Project name:<\/strong><\/em> Successful implementation of SAP CRM On Premise \/ SAP Retail Execution \/ SAP Marketing integrated with SAP ERP.<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>oct. 2013 \u2013 Nov. 2014<\/span><\/p>\n

Project scope:<\/strong><\/em> Implementation of SAP CRM On Premise \/ SAP Retail Execution \/ SAP Marketing solutions integrated with SAP ERP including the following business processes:
\n\u2013 Trade Marketing Process and audit at point of sale: Allows optimal planning, execution and management of visits to evaluate and monitor market participation at Point of Sale for mass consumption products and related industries.
\n\u2013 Pre-sales and order taking process: Allows you to optimally take orders for the pre-sales sales force. Pilot is activated for 100 pre-sales sellers.
\n\u2013 The process of segmentation and marketing campaigns allows, based on the evaluation of Market, Customer and product variables, to evaluate and define target groups for taking actions in a sales operation.<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Food and beverage services<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Cali, Cauca Valley, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/colombina.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div>
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\n\t\t\n\t\t
\n\t\t\t\"\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
<\/span><\/div>\n\t
\n\t\t
\n\t\t\t

Company name: <\/em><\/span><\/strong>National Federation of Cefeteros of Colombia<\/span><\/p>\n

Project name: <\/em><\/strong>SAP CRM implementation for the sales force<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>nov. 2011 \u2013 Apr. 2012<\/span><\/p>\n

Project scope:<\/strong>\u00a0<\/em><\/p>\n

\u2013 Guarantee the design and adequate implementation of the SAP CRM solution in the Commercial Management process for the Green and Freeze Dried Coffee organizations with reach to the entire commercial force worldwide.<\/p>\n

Industry:<\/strong>\u00a0<\/em>Agriculture<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Bogot\u00e1, Capital District, Colombia<\/span><\/span><\/p>\n

Web page<\/strong><\/em>: https:\/\/federaciondecafeteros.org\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div>
<\/span><\/div>\n\t
\n\t\t\n\t\t
\n\t\t\t\"\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
<\/span><\/div>\n\t
\n\t\t
\n\t\t\t

Company name: <\/em><\/span><\/strong>Family Group<\/span><\/p>\n

Project name:<\/strong><\/em> Quality assurance in the technical upgrade of SAP CRM<\/p>\n

Project dates:<\/strong><\/em> sept. 2011 \u2013 Jan. 2012<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Advise from a functional point of view on the upgrade process of the SAP CRM solution and monitor and control, PMO, the Basis technical activities of the project.<\/p>\n

Industry:<\/strong><\/em> Manufacture<\/p>\n

Country:<\/strong><\/em> Medellin, Antioquia, Colombia<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.grupofamilia.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div>
<\/span><\/div>\n\t
\n\t\t\n\t\t
\n\t\t\t\"\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
<\/span><\/div>\n\t
\n\t\t
\n\t\t\t

Company name: <\/em><\/span><\/strong>Alicorp<\/span><\/p>\n

Project name:<\/strong><\/em> \u00a0Successful implementation of SAP CRM for Alicorp.<\/p>\n

Project dates:<\/strong><\/em> aug. 2009 \u2013 Apr. 2010<\/p>\n

Project scope:\u00a0<\/strong><\/em><\/p>\n

Implementation of SAP CRM On Premise solution for the attention and monitoring of complaints and claims in the Call Center:
\n\u2013 Implementation of the client web interaction center for the Alicorp call center
\n\u2013 Integration of SAP CRM with ERP
\n\u2013 Management indicators, reports and analysis for the implemented processes<\/p>\n

Industry:<\/strong><\/em> Food and beverage manufacturing<\/p>\n

Country:<\/strong><\/em> Lima Peru<\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.alicorp.com.pe\/pe\/es\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div>
<\/span><\/div>\n\t
\n\t\t\n\t\t
\n\t\t\t\"\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
<\/span><\/div>\n\t
\n\t\t
\n\t\t\t

Company name:<\/strong><\/em> Rum Santa Teresa<\/p>\n

Project name:<\/strong><\/em> Implementation of Marketing functionality in support of the Rum Club process.<\/p>\n

Project dates:<\/strong><\/em> jan. 2009 \u2013 Nov. 2009<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

- Organizational structure
\n\u2013 Business Partners
\n\u2013 Campaign Planning
\n\u2013 Segmentation
\n\u2013 Campaign Management
\n\u2013 Lead Management
\n- Activities
\n\u2013 Account and Contact Management
\n\u2013 Workflow for sales process management
\n\u2013 Handling of complaints and claims
\n\u2013 Handling customer requests
\n\u2013 Post-Sales Process Support<\/p>\n

Industry:<\/strong><\/em> Beverage manufacturing<\/p>\n

Country:<\/strong><\/em> Caracas, Federal District, Venezuela<\/p>\n

Web page:<\/strong> <\/em>https:\/\/www.santateresarum.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div>
<\/span><\/div>\n\t
\n\t\t\n\t\t
\n\t\t\t
\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n
<\/span><\/div>\n\t
\n\t\t
\n\t\t\t

Company name: <\/em><\/span><\/strong>Plumrose<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of the CIC of CRM On Premise for the call center.<\/p>\n

Project dates:<\/strong><\/em> sea. 2001 \u2013 May 2001<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Understanding of requirements
\n\u2013 Design of solution supported in SAP CRM
\n\u2013 Implementation of processes defined in scope.<\/p>\n

Industry:<\/strong><\/em> Manufacture<\/p>\n

Country:<\/strong> <\/em>Venezuela<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.plumrose.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div>
<\/span><\/span><\/span><\/span>\n<\/div><\/div><\/div><\/div><\/div>
<\/div>","protected":false},"excerpt":{"rendered":"Experience - Industry - Consumer Goods (Beverages, Food, Others) We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies to their business, along with our prior experience. Below is our project experience to date: Company name: Atlantic [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47,15],"tags":[46],"class_list":["post-933","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","category-industria-consumo-masivo-bebidas-alimentos-aseo","tag-experienciatigmconsulting"],"yoast_head":"\nExperiencia - Industria - Consumo Masivo (Bebidas, Alimentos, Otros) - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-consumo-masivo-bebidas-alimentos-otros\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Industria - 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