{"id":937,"date":"2022-06-10T23:18:46","date_gmt":"2022-06-10T23:18:46","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=937"},"modified":"2022-06-11T17:19:58","modified_gmt":"2022-06-11T17:19:58","slug":"experiencia-industria-automotriz","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-automotriz\/","title":{"rendered":"Experience \u2013 Industry \u2013 Automotive"},"content":{"rendered":"

Experience - Industry - Automotive (Machinery, Automobiles and Parts)<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
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Below is our project experience to date:<\/h4>
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Company name: <\/em><\/span><\/strong>DACOMSA<\/p>\n

Project name<\/span><\/strong><\/em>: <\/strong><\/em>Implementation of SAP Sales & Service Cloud solution for business processes and customer management in call center integrated with SAP ERP.<\/span><\/p>\n

Project dates<\/span><\/strong><\/em>:<\/strong><\/em> jul. 2021 \u2013 Apr. 2022<\/span><\/p>\n

Project Scope<\/span>:<\/span><\/strong><\/em> Implementation and automation of the following customer management processes:
\n\u2013 Market intelligence, knowledge and management of indirect clients
\n\u2013 Commercial management of direct clients
\n\u2013 Implementation of 22 call center customer management processes
\n\u2013 Implementation of telephone integration for the call center
\n\u2013 Management indicators of the implemented processes
\n\u2013 Supplier management; recruitment, evaluation and analysis of continuous operation of suppliers
\n\u2013 Integrations with systems: SAP ERP, Telephony system and E-Commerce of direct clients<\/span><\/p>\n

Industry:<\/strong> <\/em>Motor vehicle manufacturing<\/span><\/span><\/p>\n

Country:<\/strong> <\/em>Mexico, Mexico<\/span><\/span><\/p>\n

Web page<\/strong><\/em>: https:\/\/dacomsa.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Melo Group<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of SAP Sales & Service cloud for Grupo Melo<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>jan. 2020 \u2013 Mar. 2021<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 CRM Architect for the definition of the operating model for Machinery, Automotive and Real Estate companies
\n\u2013 SAP Sales & Servic cloud integration with ERP SAP S4 Hana
\n\u2013 Demand generation and commercial management process
\n\u2013 Sales force automation
\n\u2013 Customer service process, requests, complaints and claims
\n\u2013 Pot-sale management process for machinery<\/p>\n

Industry:<\/strong> Agriculture \/ Automotive (Heavy Machinery and Vehicles) \/ Real Estate<\/span><\/span><\/em><\/p>\n

Country:<\/strong> Panama<\/em><\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/grupomelo.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Hyundai of Puerto Rico<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of SAP Marketing (On Premise), SAP Cloud for Customer (SAP Sales and service) solutions.<\/p>\n

Project dates<\/span><\/strong><\/em>:<\/strong>\u00a0<\/em><\/span>jun. 2018 \u2013 June 2019<\/p>\n

Hyundai de Puerto Rico is the company responsible for distribution; marketing, sales and after-sales services of the Hyundai automobile brand to single and multi-brand dealers in Puerto Rico.<\/p>\n

Project Scope:<\/strong><\/em>
\nImplementation of the following list of processes:
\n\u2013 Marketing Campaign Management: Process for defining and managing target customer segments to be used in email marketing campaigns. Business process integrated with ERP, SAP SAP Cloud for Customer and third-party mass email message service.
\n\u2013 Demand Generation: Implementation of demand for the identification, mass loading and management of prospects and qualification of the same for shipment to the commercial area for business development.
\n\u2013 Customer service: registration and management of requests, complaints and claims from dealers and end customers.
\n\u2013 After Sales<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Motor vehicle manufacturing<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Cata\u00f1o, Puerto Rico<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/hyundaipr.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>REASA<\/span><\/p>\n

Project name:<\/strong><\/em> SAP Sales Cloud implementation integrated with SAP B1<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>sea. 2017 \u2013 July 2017<\/span><\/p>\n

Project scope:<\/strong><\/em> Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
\n\u2013 Installation of the components required for integration.
\n\u2013 Technical configuration of the integration between B1 and C4C.
\n\u2013 Functional configuration of the integration between B1 and C4C
\n\u2013 Scenarios included in scope:
\n\u2013 Commercial management process for new and used vehicles
\n\u2013 Master Data:
\n- Products
\n\u2013 Clients\/Prospects
\n- Addresses
\n\u2013 Contact persons
\n\u2013 Business processes:
\n- Prices
\n- Quotes
\n\u2013 Orders
\n\u2013 Transfer of knowledge of the integration to client consultants.
\n\u2013 Process management reports and indicators<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Motor vehicle manufacturing<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Tegucigalpa, Francisco Morazan, Honduras<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.reasa.hn\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Auteco<\/span><\/p>\n

Project name:<\/strong><\/em> SAP hybris C4C implementation for commercial management and service cases to its national distributors<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>feb. 2016 \u2013 Apr. 2016<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 Understanding and analysis of requirements in the commercial and customer service areas
\n\u2013 Definition of scope and implementation of SAP hybris Cloud for Customer in a pilot model to support the commercial management and case management of Auteco distributors: Visit management, integrated customer view, suggested order and market analysis.<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Motor vehicle manufacturing<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Medellin, Antioquia, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.auteco.com.co\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Ferreyros<\/span><\/p>\n

Project name<\/span><\/em>: <\/em><\/span><\/strong>SAP CRM implementation<\/span><\/p>\n

Project dates<\/span><\/strong><\/em>: <\/strong><\/em>feb. 2012 \u2013 Feb. 2013<\/span><\/p>\n

Project Scope<\/span>:<\/span><\/strong><\/em><\/p>\n

\u2013 SAP CRM implementation for two group companies: Ferreyros and Orvisa
\n\u2013 Processes in scope:
\n- Marketing
\n- Commercial management
\n\u2013 Attention to Requests, Complaints and Claims.<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Machinery manufacturing<\/span><\/span><\/p>\n

Country: <\/strong><\/em>Lima Peru<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.ferreyros.com.pe\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Gecolsa<\/span><\/p>\n

Project name:<\/strong><\/em> SAP CRM implementation<\/p>\n

Project dates:<\/strong><\/em> may. 2008 \u2013 Jan. 2009<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Implementation of claims management, customer service and management of service orders and satisfaction surveys.
\n\u2013 Preparation and Monitoring of Project Progress.
\n\u2013 Understanding of requirements and solution design
\n\u2013 Quality assurance of implementation.
\n- Master data:
\n\u2013 Activity Management.
\n\u2013 Management of Maintenance Orders
\n\u2013 Survey Management
\nIndustry:<\/strong><\/em> Construction<\/p>\n

Country:<\/strong><\/em> Colombia<\/p>\n

Web page:<\/strong><\/em> https:\/\/gecolsa.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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<\/div>","protected":false},"excerpt":{"rendered":"Experience - Industry - Automotive (Machinery, Automobiles, and Parts) We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies specific to their business, along with our prior experience. Below is our project experience to date: Company name: DACOMSA [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47,34],"tags":[46],"class_list":["post-937","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","category-industria-automotriz","tag-experienciatigmconsulting"],"yoast_head":"\nExperiencia - Industria - Automotriz - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-automotriz\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Industria - Automotriz - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-automotriz\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:19:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"22 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-automotriz\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-automotriz\/\",\"name\":\"Experiencia - 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