{"id":941,"date":"2022-06-10T23:33:26","date_gmt":"2022-06-10T23:33:26","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=941"},"modified":"2022-06-11T17:22:11","modified_gmt":"2022-06-11T17:22:11","slug":"experiencia-industria-servicios","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-servicios\/","title":{"rendered":"Experience \u2013 Industry \u2013 Services"},"content":{"rendered":"

Experience - Industry - Services<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
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Below is our project experience to date:<\/h4>
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\n\t\t\t\"Logo-agport\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>Ageport<\/span><\/p>\n

Project name<\/span><\/em>: <\/em><\/span><\/strong>Implementation of the SAP Sales & Service cloud solution for the sales and customer service areas<\/span><\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>sept. 2020 \u2013 May. 2022<\/span><\/p>\n

Project Scope<\/strong><\/em>: Implementation of the SAP Sales & Service cloud solution for the sales and customer service areas with the following scope of processes:
\n\u2013 Implementation without integration to the shipping management system
\n\u2013 Implementation of the B2B demand generation and commercial management process
\n\u2013 Implementation of customs management process
\n\u2013 Implementation of BLs management process integrated with Shipping Companies
\n\u2013 Support in operational continuity and continuous improvement.<\/p>\n

Industry:<\/strong>\u00a0<\/span><\/span><\/em>Marine transport<\/p>\n

Country:<\/strong>\u00a0<\/em>Dominican Republic<\/p>\n

Web page<\/strong><\/em>: https:\/\/ageport.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\n\t\t\t\"logo-comfenalco\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>Comfenalco Antioquia<\/span><\/p>\n

Project name:<\/strong><\/em> Support for improvements in SAP Sales & Service Cloud<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>sea. 2018 \u2013 Dec. 2018<\/span><\/p>\n

Project scope:<\/strong><\/em> Implementation of the SAP Sales & Service cloud solution for sales areas with the following scope of processes:
\n\u2013 Support and improvement in reports and analytics on the SAP Sales Cloud platform<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Services for the individual and family<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Medellin, Antioquia, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.comfenalcoantioquia.com.co\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\n\t\t\t\"\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>INFORMA Colombia<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of SAP C4C for the business process<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>dec. 2017 \u2013 May. 2018<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 Commercial management process
\n\u2013 Customer service process, requests, complaints and claims<\/p>\n

Industry: <\/strong><\/span><\/span><\/em>Information services<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Bogot\u00e1, Capital District, Colombia<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.informacolombia.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>Colsubsidy<\/span><\/p>\n

Project name:<\/strong><\/em> Implementation of SAP CRM E-commerce for the pharmacies business unit.<\/p>\n

Project dates: <\/strong><\/em>dec. 2008 \u2013 July 2009<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

Preparation and Monitoring of Project Progress.
\n\u2013 Understanding of requirements and solution design
\n\u2013 Quality assurance of implementation.
\n\u2013 The functional scope of the project was:
\n- Master data:
\n- Organizational structure.
\n\u2013 Commercial Interlocutor.
\n\u2013 Products and Prices.
\n\u2013 Middleware:
\n\u2013 Integration with ERP for configuration migration.
\n- Sales:
\n\u2013 Management of Sales Orders.
\n\u2013 Replication of Sales Orders to ERP.
\n\u2013 Continuity of the Delivery and payment process in ERP.
\n\u2013 B2B and B2C e-commerce for the sale of pharmacy products.<\/p>\n

Industry: <\/strong><\/em>Non-profit organizations<\/p>\n

Country:\u00a0<\/strong><\/em>Colombia<\/p>\n

Web page: <\/strong><\/em>https:\/\/www.drogueriascolsubsidio.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>Teledata<\/span><\/p>\n

Project name:<\/strong><\/em> Consultant member of the evaluation and operational diagnosis team of the Call Center Teledatos,<\/p>\n

Project dates:<\/strong><\/em> oct. 1999 \u2013 Dec. 1999<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

Teledata Call Center operational diagnosis<\/p>\n

Industry:<\/strong><\/em> Outsourcing and relocation advice<\/p>\n

Country:<\/strong><\/em> Colombia<\/p>\n

Web page:<\/strong><\/em> https:\/\/teleperformance.com\/en-us\/locations\/colombia-site\/colombia\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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Company name: <\/em><\/span><\/strong>CAFAM<\/span><\/p>\n

Project name:<\/strong><\/em> SAP ERP implementation at CAFAM.<\/p>\n

Project dates: <\/strong><\/em>feb. 1998 \u2013 Nov. 1998<\/p>\n

Project scope: <\/strong><\/em>SAP ERP implementation project<\/p>\n

Developed and tested ABAP data migration programs and necessary interfaces for FI, HR and LO modules.<\/p>\n

Industry:<\/strong><\/em> Services for the individual and family<\/p>\n

Country:<\/strong> <\/em>Colombia<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.cafam.com.co\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>

<\/div>","protected":false},"excerpt":{"rendered":"Experience - Industry - Services We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies specific to their business, along with our prior experience. Below is our project experience to date: Company Name: Ageport Project Name: Implementation [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47,37],"tags":[46],"class_list":["post-941","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","category-industria-servicios","tag-experienciatigmconsulting"],"yoast_head":"\nExperiencia - Industria - Servicios - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-servicios\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Industria - Servicios - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-servicios\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:22:11+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-servicios\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-servicios\/\",\"name\":\"Experiencia - 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