{"id":959,"date":"2022-06-11T14:02:44","date_gmt":"2022-06-11T14:02:44","guid":{"rendered":"https:\/\/tigmconsulting-us.com\/?page_id=959"},"modified":"2022-06-11T17:22:28","modified_gmt":"2022-06-11T17:22:28","slug":"experiencia-industria-telecomunicaciones","status":"publish","type":"page","link":"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-telecomunicaciones\/","title":{"rendered":"Experience \u2013 Industry \u2013 Telecommunications"},"content":{"rendered":"

Experience - Industry - Telecommunications<\/h2><\/div><\/div><\/div><\/div>
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We are passionate about improving customer management processes and customer experience for each of our clients by applying the best practices, requirements and strategy of their business and our previous experience.<\/h4>
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Below is our project experience to date:<\/h4>
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\n\t\t\t\"logo-cable-onda\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n\n\t
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Company name: <\/em><\/span><\/strong>Wave Cable<\/span><\/p>\n

Project name:<\/strong><\/em> SAP Service cloud implementation for call center<\/p>\n

Project dates<\/span><\/strong><\/em>:\u00a0<\/strong><\/em>nov. 2017 \u2013 Mar. 2018<\/span><\/p>\n

Project Scope:<\/strong><\/em>
\n\u2013 Hybris Service implementation project for a 50-person call center in multichannel service, telephone, email, web forms and chat.<\/p>\n

Industry:<\/strong>\u00a0<\/span><\/span><\/em>Telecommunications<\/span><\/span><\/p>\n

Country:<\/strong>\u00a0<\/em>Panama<\/span><\/span><\/p>\n

Web page:<\/strong><\/em> https:\/\/www.cableonda.com<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\n\t\t\t\"\"<\/a>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>National Telecommunications Corporation of Ecuador<\/span><\/p>\n

Project name<\/span><\/em>: <\/em><\/span><\/strong>SAP CRM Implementation for Telecommunications<\/span><\/p>\n

Project dates<\/span><\/strong><\/em>: <\/strong><\/em>feb. 2011 \u2013 June 2012<\/span><\/p>\n

Project Scope<\/span>:<\/span><\/strong><\/em><\/p>\n

\u2013 Scope of processes.
\n- Marketing
\n\u2013 B2B and B2C Commercial Management
\n\u2013 Registration of services and supply,
\n\u2013 Management of service orders for contract modifications
\n\u2013 Attention to Requests, Complaints.<\/p>\n

Industry:<\/strong> \u00a0<\/span><\/span><\/em>Telecommunications<\/span><\/span><\/p>\n

Country:\u00a0<\/strong><\/em>Quito, Pichincha, Ecuador<\/span><\/span><\/p>\n

Web page: <\/strong><\/em>https:\/\/www.cnt.com.ec\/<\/a><\/span><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>cantv<\/span><\/p>\n

Project name:<\/strong><\/em> SAP CRM implementation for Telco<\/p>\n

Project dates:<\/strong><\/em> sea. 2003 \u2013 Mar. 2005<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

\u2013 Implementation of the mySAP CRM 4.0 solution for Cantv call centers with 240 agents supporting post-sales processes<\/p>\n

Industry:<\/strong><\/em> Telecommunications<\/p>\n

Country:<\/strong><\/em> Venezuela<\/p>\n

Web page:<\/strong><\/em> https:\/\/www.cantv.com.ve\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

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\"\"<\/div>\n\t\t<\/figure>\n\t<\/div>\n
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Company name: <\/em><\/span><\/strong>ETB \u2013 Bogot\u00e1 Telecommunications Energy<\/span><\/p>\n

Project name:<\/strong><\/em> WorFlows implementation<\/p>\n

Project dates:<\/strong><\/em> jan. 1999 \u2013 May. 1999<\/p>\n

Project scope:<\/strong><\/em><\/p>\n

WorFlows implementation<\/p>\n

Industry:<\/strong><\/em> Telecommunications<\/p>\n

Country:<\/strong><\/em> Colombia<\/p>\n

Web page:<\/strong><\/em> https:\/\/etbdigital.com\/<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n

<\/span><\/div><\/div><\/div><\/div><\/div>
<\/div>","protected":false},"excerpt":{"rendered":"Experience - Industry - Telecommunications We are passionate about improving customer management and customer experience processes for each of our clients by applying best practices, requirements, and strategies to their business, along with our prior experience. Below is our project experience to date: Company Name: Cable Onda Project Name: [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[47,38],"tags":[46],"class_list":["post-959","page","type-page","status-publish","hentry","category-experiencia-tigm-consulting","category-industria-telecomunicaciones","tag-experienciatigmconsulting"],"yoast_head":"\nExperiencia - Industria - Telecomunicaciones - TIGM Consulting<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-telecomunicaciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Experiencia - Industria - Telecomunicaciones - TIGM Consulting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tigmconsulting-us.com\/en\/experiencia-industria-telecomunicaciones\/\" \/>\n<meta property=\"og:site_name\" content=\"TIGM Consulting\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-11T17:22:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-telecomunicaciones\/\",\"url\":\"https:\/\/tigmconsulting-us.com\/experiencia-industria-telecomunicaciones\/\",\"name\":\"Experiencia - 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